Support
Last updated: September 23, 2026
Need help with This & That? This page covers common account, technical, safety, privacy, and content questions.
Contact Us
Email: support@thisandthat.app
For general support requests, we aim to respond within 2 business days.
When contacting us, please include enough information for us to understand the issue. Helpful details may include:
- Your This & That username;
- The email address associated with your account;
- Your device model;
- Your operating system version;
- Your This & That app version;
- A brief description of the issue;
- The approximate time the issue occurred; and
- Screenshots or screen recordings, if helpful.
Never send us your password. This & That will not ask you to provide your password by email.
Account Help
I Didn't Receive My Verification Email or Code
If you created an account but did not receive your verification email or code:
- Check your spam, junk, and promotions folders.
- Confirm that you entered the correct email address.
- Wait a few minutes in case delivery is delayed.
- Use the resend option in the app, if available.
If you still do not receive it, contact support@thisandthat.app and include the email address you used to register.
I Can't Log In
First, confirm that you are using the correct email address and password.
If you have forgotten your password, use Forgot Password on the login screen.
If you continue to have trouble accessing your account, contact us. For security, we may ask you to verify information associated with the account before assisting with account access.
I Can't Reset My Password
If you requested a password reset but did not receive the email:
- Check your spam or junk folder;
- Make sure you entered the email address connected to your account;
- Wait a few minutes and try again; and
- Request another password-reset email if necessary.
If the problem continues, contact us.
I Think Someone Accessed My Account
If you believe your account has been accessed without your permission:
- Change your This & That password as soon as possible;
- Secure the email account associated with your This & That account; and
- Contact support@thisandthat.app.
Include your username and a brief description of what happened.
Do not send your current or previous password.
Profiles and Settings
How Do I Edit My Profile?
You can edit available profile information through your profile or account settings within the This & That app.
Depending on the current version of the Service, editable information may include:
- Profile photo;
- Bio;
- Location information;
- School or university;
- Profession;
- Favorite genres; and
- Other profile information.
Some account information may require additional verification before it can be changed.
How Do I Change My Notifications?
You can manage available notification preferences within This & That or through your device settings.
On iPhone, notification permissions can also be managed through:
Settings → Notifications → This & That
If push notifications are not appearing, confirm that notifications are enabled for This & That on your device.
Ratings, Reviews, Rankings, and Media
Why Can't I Find a Movie, Show, Book, Podcast, Song, or Other Title?
This & That relies on third-party media catalogs to provide information about movies, television, books, podcasts, music, and other media.
A title may occasionally:
- Be unavailable from one of our catalog providers;
- Appear under a different title;
- Have incomplete metadata;
- Take time to appear after release; or
- Contain incorrect artwork or information.
If you find missing or incorrect media information, contact us and include the title and, if possible, the creator, author, artist, release year, or other identifying details.
My Rating, Review, Favorite, or Queue Item Isn't Saving
Try:
- Confirming that your internet connection is working;
- Closing and reopening This & That;
- Confirming that you are using the latest version of the app; and
- Trying the action again.
If the issue continues, contact us and tell us:
- What you were trying to do;
- Which media item was involved;
- Your device and operating system; and
- Whether you received an error message.
How Does Taste Match Work?
Taste Match is designed to help identify similarities between users based on information such as ratings, rankings, favorites, media preferences, profile information, and other relevant activity.
Taste Match scores are estimates and may change as you and other users rate or interact with more content. They are intended for discovery and entertainment and are not a guarantee of personal compatibility.
Reporting and Safety
How Do I Report Someone or Something?
If you see content or behavior that may violate our rules, use the Report option available on supported:
- Profiles;
- Reviews;
- Comments;
- Direct messages; and
- Other content.
You may also contact support@thisandthat.app.
Please provide enough information for us to locate and understand the issue.
For more information about prohibited behavior and our enforcement process, see our Community Guidelines.
Can Moderators Read My Direct Messages?
Direct messages are not publicly visible, and This & That personnel do not routinely read users' private conversations.
If a direct message, conversation, or related user activity is reported, authorized moderators may review the reported message and, where reasonably necessary, surrounding conversation context to investigate the report.
We may also preserve or disclose communications where required by law or reasonably necessary to address serious safety, security, fraud, or child-safety concerns.
See our Privacy Policy and Community Guidelines for additional information.
How Do I Block Another User?
Use the Block option available from the applicable user's profile or interaction menu.
Blocking prevents blocked users from initiating new interaction with one another, including new direct messages and comments, and restricts profile access between the blocked accounts. Messages or comments created before the block may remain visible.
Blocking does not automatically submit a report. If someone has also violated our rules, use both Block and Report.
I Believe a Moderation Decision Was Wrong
If your content was removed or your account was restricted and you believe the decision was made in error, you may request review by emailing:
Include:
- Your This & That username;
- The content or enforcement action involved;
- The approximate date of the decision; and
- A short explanation of why you believe it should be reconsidered.
Submitting a request does not guarantee that an enforcement action will be reversed. Repeated or abusive requests concerning the same decision may be declined.
Urgent Safety Concerns
Reports involving credible threats, child safety, exploitation, or other serious safety concerns are prioritized.
If someone is in immediate physical danger, contact emergency services. Do not rely solely on an in-app report or support email for an emergency.
Privacy and Your Data
What Information Does This & That Collect?
Information about what we collect, how we use it, our service providers, moderation, direct messages, retention, and your privacy choices is available in our Privacy Policy.
How Can I Request Help With My Personal Information?
For questions concerning your personal information or privacy, contact:
Please do not send highly sensitive information unnecessarily in your initial request.
We may need to verify your identity before fulfilling certain privacy-related requests.
Account Deletion
How Do I Delete My Account?
You can request deletion directly through the This & That app:
Settings → Account → Delete Account
You may also begin the process at:
thisandthat.app/delete-account
After you initiate deletion:
- A 14-day recovery period begins;
- You may cancel the deletion request during that period;
- If you do not cancel, your account and associated personal data will be permanently deleted after the recovery period, subject to limited information that may be retained where required or reasonably necessary for legal, safety, security, fraud-prevention, enforcement, or similar purposes; and
- Temporary system backups may retain deleted information for a limited period as described in our Privacy Policy.
For security and privacy, our web deletion process may use neutral confirmation language and will not disclose whether a particular email address is associated with a This & That account.
See our Privacy Policy for additional information about deletion and data retention.
Technical Problems
The App Is Crashing or Not Working Correctly
First try:
- Closing and reopening the app;
- Checking your internet connection;
- Restarting your device;
- Checking the App Store for an available This & That update; and
- Trying the action again.
If the problem continues, contact us and include:
- Your device model;
- Your iOS version;
- Your This & That app version;
- What you were doing immediately before the problem occurred; and
- A screenshot or screen recording if possible.
These details help us reproduce and fix technical issues.
I Found a Bug
We appreciate bug reports.
Email support@thisandthat.app with:
- A description of the bug;
- Steps we can follow to reproduce it;
- Your device and operating system;
- Your app version; and
- Screenshots or video where useful.
Please do not intentionally exploit bugs, security vulnerabilities, or technical weaknesses.
Feature Requests and Feedback
Have an idea that could make This & That better?
We welcome feedback, feature requests, and suggestions at:
We review feedback, but we cannot guarantee that every requested feature will be implemented or that every suggestion will receive an individual response.
Additional Policies
Your use of This & That is also governed by our:
To delete your account, visit Delete Account.
Contact
This & That Social Media LLC
Email: support@thisandthat.app
Website: thisandthat.app
For general support requests, our target response time is within 2 business days.